Frequently asked

Sign up with your email, click "New project", enter beds/baths/sqm and a title. Walkthrough is generated automatically in 60 seconds.

None. The system handles everything — walls, floors, materials, furniture, lighting. You just describe the property.

Floor plan images (JPG, PNG), PDF brochures, or just type the specs. AI extracts measurements where possible. Fallback uses a sensible default layout.

About 60 seconds end-to-end. The 3D scene builds in real-time in your browser; thumbnails render in the background.

Walls, room dimensions, and proportions match your plan exactly. Furniture placement is template-based. Materials and finishes are picked from a curated PBR library. Accurate enough that buyers can decide on a viewing without seeing the property in person.

Pro and Agency plans include brand kit colors and material overrides. Custom mesh upload (specific furniture models) is on the roadmap for Q3.

Yes — change beds, baths, sqm, location, price, description anytime. Live preview updates instantly. Share link stays the same.

Yes. Every listing gets a public share URL. Paste anywhere — Property Finder description, Facebook posts, WhatsApp, email signature, your own website embed via iframe.

Yes. The viewer is fully responsive. Top-down and orbit views work on any device. Walk-inside (FPV) is desktop-only — mobile gets the iso view automatically.

Yes via iframe. White-label embed (no FloorVia branding) is included on Pro and Agency plans.

Share links generate a thumbnail preview that displays in WhatsApp. Pro plan adds custom WA embed templates with your branding.

Every share page has a built-in form. When a buyer submits, you get an instant WhatsApp notification + email with their contact details and message. Leads appear in your dashboard with project context.

View count per listing, share-link clicks, lead conversion rate. Agency plan includes per-source UTM attribution.

Yes — CSV export anytime. API access on Agency plan for live integrations.

You do. Export anytime. We never claim rights over your listings or branded content. Cancel and your data exports as JSON + PDFs.

EU-hosted, GDPR-compliant. Lead data never leaves the platform. We don't sell anything to third parties. Read the privacy policy.

Servers in Germany (Hetzner). Backups encrypted, retained 30 days. You can request deletion anytime.

14 days. One 3D listing creation per IP address. Watermarked share page and PDF. Lead capture works fully. No credit card required. Upgrade anytime to remove the watermark and increase listing volume.

Trial users haven't paid for unlimited use. The watermark is the honest line between sample and product. Upgrade to Solo (€49/mo) and the watermark is gone instantly across every existing and new project. No re-render needed.

Currently supported: .PNG, .JPG, .PDF. Architect formats .DXF and .DWG are on the roadmap. If you don't have a file, just type the specs and we generate a sensible layout from our template library.

Solo: email <SUPPORT_EMAIL>, response in 1 business day. Pro: priority email, response in 4 business hours. Agency: priority + dedicated WhatsApp + SLA guarantees.

Yes. Self-service cancel from your dashboard. Access continues until end of billing period. No cancellation fees.

Pro-rated refunds within 7 days of upgrade. Annual plans have a 14-day money-back window.

Credit/debit cards via Stripe. SEPA direct debit on annual plans. Invoice billing on Agency + enterprise.

Yes — Agency plan and above. RESTful, OAuth2. Full project + lead CRUD. Webhooks for events.

Pro and Agency plans support white-label (custom domain, no FloorVia branding on share pages or PDFs). Enterprise can fully rebrand.

Yes — see developer pricing. €1,500–€4,500 per project depending on unit count, includes investor portal and reservation flow.